Refund policy

Return and Refund Policy

Quarry Shoppe has a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return or Exchange

To start a return, you can contact us at quarryshoppe@gmail.com. Please note that returns will need to be sent to the following address:

Quarry Shoppe
PO Box 30813
Charleston, SC 29417

If your return is accepted, you are responsible for shipment back to Quarry Shoppe. YOU MUST SHIP BACK USING USPS PRIORITY IN A BOX with insurance coverage based on the price of your purchase.

Damages and Product Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Refundable Products

Certain types of items cannot be returned, like custom products (such as special orders, sizing or personalized items). 

Items that are purchased on sale item are FINAL SALE.

Gift Cards are non-refundable. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Quarry Shoppe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. THE REFUND AMOUNT WILL REFLECT A $15 CHARGE. This $15 covers the original shipping and insurance placed on your item.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at quarryshoppe@gmail.com.